Questions


There's something about autumn that wakes up ones senses and reminds us to live . . .

 

Frequently Asked Questions or " FAQs "

Ordering ~ Place your order through our on-line shopping cart, select your payment method, pay for your order, and we will pack - and - ship.  Contact Me with any questions, using your electronic mail or my contact form in " Contact Me ".

Shipping ~ Local pick-up is always welcome, and we can deliver locally in DeKalb county and Sycamore.  We ship by USPS or UPS depending on package weight, size, and destination.  A tracking number is emailed to you once your order ships.  It usually takes two to four days for shipping, depending on your zip code.  Foreign postage is calculated extra, and typically costs an additional $10 more.  A PayPal invoice is generated to cover extra international postage cost.  All shipping within the United States is free for orders over $35.

Illinois State Sales Tax is charged to Illinois residents, at the current tax rate for DeKalb county, and paid to the State of Illinois. Residents living outside Illinois pay NO sales tax.

Security ~ Our website, web host, and shopping cart use the most current security protection. We are PCI compliant with PayPal, and Old Second Bank merchant services ( VISA, MC, Discover, and AMEX ). Our systems are tested twice a year for security and compliance to PCI standards.  Contact Me if you have any concerns or questions. Your personal information is never sold or shared with anyone, only used for shipping labels, and kept secure.

Discount Codes ~ Are used for seasonal sales and special events. Contact Me if you have a special occasion or discount we can set-up for you or your family and friends. Watch for our advertised and seasonal discount codes. 

 




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