QUESTIONS


 

Frequently Asked Questions ~ " FAQs "

Ordering ~ Place your order through our shopping cart, select your payment method, pay for your order, and we will pack - and - ship.  CONTACT US with any questions, using electronic mail.

Shipping ~ Local pick-up is always welcome, and we can deliver locally in Sycamore and DeKalb in person.  We ship by USPS or UPS depending on package weight, size, and destination.  A tracking number is emailed to you once your order ships.  It usually takes two to six days for shipping, depending on your zip code.  All foreign shipping costs are calculated separately, and can cost an additional $10 or more.  A PayPal invoice is generated to cover the cost of international postage, and customs paperwork.  All shipping within the United States is free for orders over $20 and covered in the price of the Home Decor or gift.

Illinois State Sales Tax is charged for Illinois residents in Illinois, at the current tax sales tax rate for DeKalb county, and paid to the State of Illinois. Residents living outside Illinois pay NO sales tax at this time.

Security ~ Our website, web host, and shopping cart use the most current security protection. We are PCI compliant with PayPal, Old Second Bank merchant services ( VISA, MC, Discover, and AMEX ), through " Elavon ", the Merchant Services processor for Old Second Bank. Our systems are tested twice a year for security and compliance to PCI standards.  Contact Us if you have any concerns.

More Selections ~ We operate two websites to simplify shopping.  Visit us at " www.CottageComforts.net " for more Home Decor and Gift selections seen here.  

Gift Cards, Gift Certificates, Discount Codes ~ We provide our own personalized GIFT Cards, Gift Certificates, and discount codes. Contact US for any questions or to arrange a personalized gift or discount code for a friend or family.  You select the Amount, and the message ...  We can also purchase gift cards for you that we can ship with a personalized envelope, you create the message you want us to send with your Gift  ...  Our Shopping Cart allows us to create a ' Discount Code ' for your gift giving, if desired, that can be used during check-out in the shopping cart.  We listen to your shopping needs ... just Contact Us . . .

 




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